Popeyes Louisiana Kitchen, better known as simply TellPopeyes, is an American multinational chain of fast-food restaurants specializing in fried chicken. One of the biggest fast-food chains in America, it was formed in 1972 by Al Copeland in New Orleans, Louisiana. It was initially called Popeyes Chicken & Biscuits. Today, its headquarters are in Miami, and they have over 3,400 restaurants across more than 45 states, the District of Columbia, Puerto Rico, and 30 other countries around the world.
Made especially popular by its speedy service that never compromises on taste, Popeyes is now the second-most frequented fried chicken restaurant chain in the USA. Currently, Popeyes is a subsidiary of Toronto-based Restaurant Brands International.
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The name ‘Tellpopeyes’ was not inspired by the famous comic character Popeye the Sailor, despite what many people may initially assume. Instead, founder Al Copeland claims that he borrowed the name from the fictional detective Jimmy “Popeye” Doyle in the 1971 film “The French Connection”, which was released a year before the restaurant was founded.
However, in its early days, the brand struggled to separate itself from the cartoon character in the public’s eye. So, later on, the restaurant acquired the right to use Popeye the Sailor as its marketing logo as many people associated the two TellPopeyes as being linked regardless. It remained this way for 35 years until late 2012.
In Germany, France, and Japan, Popeyes is open only on US military compounds, where it is not accessible to the public. More internationally, they also have outlets in the Philippines, China, Mexico, the UK, and South Asia. Bengaluru in India houses the first location in the region, with plans to expand to Nepal, Bangladesh, and Bhutan.
Since its inception, TellPopeyes’ mission has been “to strengthen communities with food and support in time of need”. The Popeyes’ Family Foundation Fund is available to support employees and their families in need of emergency assistance caused by natural disasters or other hardships. This program was established in 2017 and, since then, has provided more than USD 450,000 to over 500 team members. This gesture of unity and goodwill was particularly appreciated in 2021, with more than USD 180,000 being provided to those impacted by the devastating Hurricane Ida.
Popeyes also has a partnership with the No Kid Hungry Foundation to focus on hunger relief efforts during the Coronavirus pandemic. Through a combination of emergency grants, strategic assistance, and general awareness, Popeyes has successfully donated over USD 1.2 million to No Kid Hungry between the years 2018 and 2022.
WHAT DO THEY OFFER?
Popeyes’ main draw is their chicken dishes, which are available in both mild and spicy flavors. They are served along with a variety of sides, including red beans and rice, macaroni & cheese, and many other Cajun-style dishes. Apart from chicken, they also offer a selection of seafood, such as shrimp and catfish. Their signature buttermilk biscuits are also widely beloved and considered to be a great draw for people, along with their trademark Louisiana-style cooking.
Over the years, they have added trans-fat-free biscuits, fried Turducken sandwiches, flounder sandwiches, and even more unique items to their menu.
In 2019, to compete with Chick-fil-A’s chicken sandwich, Popeyes introduced a similar sandwich. It was made with buttermilk-battered white meat on a brioche bun, along with pickles and mayonnaise on spicy Cajun bread. Within two weeks of launching this sandwich, every outlet across the country had sold out of them.
WHAT IS THE TELLPOPEYES SURVEY?
As any big business owner will tell you, one of the most important things to keep in mind is consumer satisfaction. No product or service provider can survive without keeping its customers satiated.
But how do you know if your customers are pleased with what they are getting? How do you gauge their satisfaction? Following the tried-and-true method of surveys, Popeyes launched its own consumer feedback survey portal, TellPopeyes, where consumers can safely and honestly give their opinions, suggestions, and criticisms of their local Popeyes outlet.
The aim of this survey is to enable Popeyes to keep improving their menu, the quality of their dishes, their ambiance, and even their customer service. The survey responses left by customers have prompted many changes made for the betterment of the restaurant chain. Thanks to the surveys, they place a more significant emphasis on ensuring that Popeyes’ employees are polite and gracious towards their patrons; hospitality is as vital as the quality of the food being served. It is a fruitful cycle, as good feedback and positive ratings inspire continued high-quality food service.
TellPopeyes also helps the corporation to determine whether consumers face any problems or difficulties. It also collects ideas on new dishes that people might want to try and incentivizes them to fill out the survey by offering two free chicken dishes as a prize and a chance at winning a cash voucher of USD 1,000.
Another goal of the TellPopeyes survey is to strengthen the connection between seller and buyer; consumers are immediately more endeared when a corporation shows genuine care and concern for their well-being and satisfaction.
HOW TO FILL OUT THE SURVEY
Popeyes has created a unique platform specifically to conduct surveys amongst their consumers. It has proven to be an effective way of opening lines of communication between the buyer and seller.
To fill out the survey, here are a few easy-to-follow instructions:
- Make sure you have a smart device with a strong internet connection and open www.tellpopeyes.com.
- Click on the ‘Take Survey’ button.
- Select the language you are most comfortable taking the survey in, i.e., English or Spanish.
- On the next page, enter the time, date, and location of your visit, along with the billing amount due on the receipt.
- Use the 5-point scale to rate your satisfaction with your overall experience at Popeyes.
- This includes your satisfaction with the speed of service, cleanliness, ordering process, etc.
- You will also be asked how you felt about the friendliness of the staff, the taste of the food, etc.
- Answer all the questions honestly and in as much detail as possible regarding your latest visit to a Popeyes outlet. This ensures that Popeyes has enough information to make the necessary changes to improve your next visit.
- Give accurate personal details when prompted on the final page of the survey so that Popeyes can reach out to you about your rewards.
- After submitting the finished survey, you are eligible to participate in the Popeyes sweepstakes.
- The only thing left to do now is to wait for the announcement of the winners.
Some of the questions you might be asked are as follows:
- Was the order served precisely as requested?
- How was the taste of the food and drinks served to you at the restaurant?
- How often do you visit Popeyes?
- Were the employees friendly and well-mannered?
RULES OF THE SURVEY
To take the survey, you must keep the following points in mind:
- You must be at least 16 years of age to be eligible to take the survey.
- You must be a citizen of the United States of America.
- You should possess an invitation with a survey code to take the survey.
- No employee or close relative of an employee is eligible to complete the survey.
- Each customer can only do one survey with each survey code, and you can only do one survey per month.
- Remember that the survey invitation code is only valid for two days after receiving it.
WHY SHOULD YOU TAKE THE SURVEY?
Popeyes offers incentives to take their TellPopeyes survey in the form of gift cards and vouchers. Submitting the questionnaire also means that you are now eligible to participate in the Popeyes sweepstakes, the winner of which is announced on the official Popeyes website.
Some lucky consumers might be rewarded with a voucher of USD 1000, though this is non-transferable. If you do win, details and stipulations will be sent to the email address you wrote on the survey in your contact details.
Above all, of course, everyone who completes the survey is guaranteed a free meal of the 2-piece chicken and biscuits at their next visit to a Popeyes outlet. Who could pass up the chance at a free meal?
However, be wary of fake survey links propagated online by scam social media accounts posing as Popeyes. Make sure you are doing the survey on Popeyes’ official website.
While doing surveys for something as trivial as fast food might seem redundant, it is beneficial to remember that studies have proven how these surveys have helped different corporations better cater to their customer’s needs and improve the service they provide. Popeyes is no different; the TellPopeyes survey has been very effective in bettering their products and services, as per survey responses. Customer satisfaction, therefore, is at an all-time high, which is why Popeyes is one of the best and most beloved fast-food chains in the USA.
So, why waste time? Treat yourself to a delicious meal of your choice at Popeyes today and do the TellPopeyes survey to guarantee an even better experience next time!