Verizon Fios Yellow Light: A simple and frustrating problem that plagues many users. A Verizon Fios Yellow Light typically indicates there is a connection issue between your modem and the internet service. This can be caused by any number of things, such as speed test errors, network outages, or a fibre cut in the area. More often than not, after a quick call to Verizon support, the customer service representative will be able to fix the problem remotely. However, if that doesn’t work or you want to try and fix it yourself, there are a few things you can do.
The first thing to check is if there’s an outage in your area. To do this and put in your address under the “Check Outage” box and click “Check Status”. If you see an Outage message stating “We are currently experiencing an outage in your area” then there is most likely a fibre cut or other issue on your street. For this step to be the most effective, you should wait at least 30 minutes after the outage is announced before checking the status again.
If your power goes out during peak hours like late afternoon and evening, then it’s likely that there will be a few outages in your area over a period of hours. This can cause you to see several yellow lights on at once, so instead of doing everything manually, try using our Speed Test to check every hour or half hour from 6 am – 11 pm. Make sure your outage alert settings are turned on and set to send an email if there’s an outage.
Check also: Best Guide for Filing A Verizon Insurance Claim
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What is a Verizon Fios Yellow Light?
Verizon Fios uses fibre-optic lines, which can be damaged by weather and the everyday wear and tear of living. The Verizon Fios Yellow Light is an indication that there’s been a disruption in your service but doesn’t necessarily mean you have to call Verizon to fix it.
Fibre lines are often underground and can be difficult to repair or replace if they are cut. This can delay getting your Verizon Fios Yellow Light fixed. If you’re not sure how long it will take tech support to resolve your issue. They’ll help get you back online with minimal downtime to your home or business.
How to fix the Verizon Fios Yellow Light
Check The Ethernet Cable
Verizon Fios will send you a USB Ethernet cable to connect your router to your computer. It is a common issue that the Ethernet port on your modem stops working or the cable itself becomes damaged. Try using the Verizon Fios Ethernet Cable (Model Number: 000-037-100) to connect your router directly to your modem by using this guide here.
Call Verizon Customer Service:
Sometimes, it’s good just to have a human being walk you through what’s going on with your network and internet speed test results. If that person tells you there isn’t anything wrong, then try everything else on this list before scheduling a service appointment.
Check Your Phone Line:
You could have a bad phone line that’s interfering with your Verizon Fios service, or maybe the cable from your cable box is loose and touching your phone line. You can check this by connecting a phone directly to your modem and trying calling out. If anything is wrong with the line, you’ll need to call Verizon for help.
Replace Your Router:
If you have an old router and it still works, you may want to replace it with a new one (no more than six months old). A new router will ensure a strong connection between your modem and your computer. For the fastest internet speeds, you should also use a wireless router.
Reset Your Modem / Router:
If nothing else has worked, you could need to reset your modem or router to get it working again. You will do this by unplugging the power from the modem or router for 30 seconds to reset it and then plugging it back in. This is usually only needed if you are having issues with an official problem.
Why is the light on my Verizon router yellow?
The Verizon Fios router light is yellow to indicate that there is a problem with your connection. You can check whether there is a service outage by looking up your area on the official Verizon website here. If the outage indicator light for your area is on, then it means there are outages in your area. There are a few different things that could cause this, and one of them is speed test errors.
When you run an internet speed test, it’s always best to do so when you have an active internet connection to ensure the results are accurate. If your connection is dropping or bad, it can throw off the test results and give you a slower internet speed than what you’re actually getting. If you want to know more about how speed tests work, you can check out our full guide on how to run a speed test here.
How do I turn off the Verizon Fios yellow light?
The Fios Yellow Light indicates that there’s an issue with your connection and there might be an outage in your area. To make sure that isn’t the case, check for an outage in your area by using this official outage indicator tool from Verizon. You can also contact Verizon tech support to make sure there’s no power interruption or fibre cut in your area and get your internet back on immediately.
Here are a few different tips for turning the yellow light off for good
Try the steps above, but if you’re still not getting an internet connection, you can try resetting the router. The router is your link to the internet, so it may be broken and need to be replaced. You can do this by unplugging the modem and router for 20 seconds and then plugging them both back in again.
Depending on whether you’re using an old router, it might be time to upgrade it. You should get a new router every six months or years to ensure the best possible internet speeds. If none of these tips works, then you may need to schedule a service visit by calling Verizon customer service. They will contact technicians directly to help resolve the problem and return your internet connection as quickly as possible.
Virat Raj is a Digital Marketing Practitioner & International Keynote Speaker currently living a digital nomad lifestyle. During his more than 10 years-long expertise in digital marketing, Virat Raj has been a marketing consultant, trainer, speaker, and author of “Learn Everyday yourself: In Pursuit of Learning” which has sold over 10,000 copies, worldwide.